Warranty Coverage

Comprehensive warranty protection for your peace of mind. All our equipment comes with manufacturer warranties and extended support.

Warranty Coverage

All rental equipment is covered by comprehensive manufacturer warranties. If something goes wrong during normal use, we'll repair or replace it at no additional cost to you.

What's Covered

  • Manufacturer defects in materials and workmanship
  • Mechanical failures under normal use
  • Electronic component malfunctions
  • Motor and blower issues
  • Display and control panel defects
  • Humidifier chamber leaks (manufacturing defect)

Not Covered

  • Normal wear and tear
  • Damage from misuse or negligence
  • Unauthorized repairs or modifications
  • Cosmetic damage that doesn't affect function
  • Loss or theft of equipment
  • Damage from improper cleaning solutions

Warranty Periods

CPAP/BiPAP Device
Full coverage
2 Years
Heated Humidifier
Included with device
2 Years
Masks
From purchase date
90 Days
Tubing & Hoses
From purchase date
90 Days
Filters
Disposable items
30 Days
Batteries
For travel units
6 Months

How to File a Claim

01

Contact Support

Call our support team at 1-800-555-0123 or submit a warranty claim through your patient portal.

02

Provide Details

Share your device serial number, purchase date, and describe the issue you're experiencing.

03

Assessment

Our technicians will assess the issue and determine if it's covered under warranty.

04

Resolution

We'll repair or replace your equipment, typically within 5-7 business days.

Quick Info

Standard Warranty
2 Years
Average Claim Time
5-7 Days
Success Rate
98%

Need Help?

Our support team is here to assist with warranty questions and claims.

Extended Protection

Upgrade to our Extended Care Plan for additional coverage beyond the standard warranty period.